Moving to a new London borough means setting up essential council services to ensure a smooth transition into your new home.
Understanding and arranging council services early can prevent disruption to crucial household services and help you avoid potential penalties or missed payments.
This guide walks you through the key steps to set up your council services, from council tax registration to waste collection.
Council Tax Registration
Contact your new local council as soon as you move in to register for council tax.
- Find your local council using the government postcode checker
- Provide your moving date and previous address
- Set up direct debit payments for easier management
- Check if you’re eligible for discounts (single occupancy, student status, etc.)
Waste Collection Services
Each London borough has different waste collection schedules and requirements.
- Check collection days on your council website
- Order recycling bins if needed (some councils charge for these)
- Sign up for garden waste collection if required
- Download your council’s waste app if available
Parking Permits
If you live in a controlled parking zone (CPZ), apply for resident parking permits immediately.
- Check permit costs (varies by borough and vehicle emissions)
- Prepare proof of address and vehicle documents
- Apply for visitor permits if needed
- Consider virtual permits where available
Additional Services to Set Up
| Service | Action Required |
|---|---|
| Electoral Register | Register at www.gov.uk/register-to-vote |
| Library Services | Visit local library with ID and proof of address |
| Adult Social Care | Contact council’s social services if needed |
| School Applications | Apply through your borough’s education department |
Emergency Contacts
Save these essential numbers for your new area:
- Council Emergency Line (usually 24/7)
- Local Police Station (non-emergency: 101)
- NHS Services (non-emergency: 111)
- Local utilities emergency numbers
Setting Up Your Account
Create an online account on your council’s website to manage services efficiently.
- Access council tax statements
- Report issues (missed collections, street cleaning, etc.)
- Apply for services and permits
- Set up paperless billing
Next Steps for Your New Home
Once your council services are set up, keep all documentation in a safe place and set reminders for renewal dates.
Consider signing up for your council’s newsletter or alerts to stay informed about local services and changes.
Keep your council’s contact details readily available and bookmark their website for easy access to online services.
Financial Planning & Budgeting
Understanding council-related costs helps with household budgeting in your new borough.
- Calculate monthly council tax payments
- Factor in permit costs and renewals
- Check for direct debit discounts
- Set aside funds for optional services
Service Updates & Changes
Stay informed about modifications to council services throughout the year.
- Holiday collection schedule changes
- Service improvement works
- Policy updates affecting residents
- Council tax band reviews
Common Issues & Solutions
Be prepared for typical challenges when setting up council services.
Documentation Gaps
- Keep digital copies of all documents
- Request previous tenant clearance letters
- Save confirmation emails and reference numbers
Service Delays
- Follow up on applications after 5 working days
- Use reference numbers in all communications
- Keep temporary parking permits handy
Making the Most of Your Borough Services
Maximize the benefits of your council registration to ensure a successful transition to your new London home.
- Join local resident groups for service updates
- Download relevant council apps
- Keep contact details current
- Report issues promptly through official channels
- Maintain organized records of all council communications
FAQs
- How do I register for Council Tax in my new London borough?
Visit your new borough’s council website, find the Council Tax section, and complete the online registration form. You’ll need your move-in date and property details. Most councils allow registration up to 30 days before moving in. - What documents do I need to set up council services in London?
You’ll need proof of identity (passport or driving license), proof of address (tenancy agreement or mortgage documents), and move-in/move-out dates. For some services, you may need recent utility bills or bank statements. - How do I transfer my Electoral Register details when moving within London?
Register to vote at your new address through the government website (gov.uk/register-to-vote). Your previous registration will automatically be canceled once your new one is confirmed. - When should I notify the council about moving out of my current London property?
Notify your current council at least one month before moving out. This ensures accurate final billing and prevents overpayment of Council Tax. - How do I arrange waste and recycling services for my new home?
Contact your new borough’s waste management department or visit their website to order waste bins and recycling containers. Also check collection schedules for your new address. - Can I get a Council Tax discount in my new London home?
Single occupants are eligible for a 25% discount. Students, people with severe mental impairments, and certain other groups may qualify for discounts or exemptions. Check your new council’s website for specific criteria. - How do I set up parking permits in my new London borough?
Apply through your new council’s website parking section. You’ll need proof of residency, vehicle registration documents, and proof of address. Some boroughs require applications several days before moving in. - What happens to my existing council services when I move to a different London borough?
Services don’t automatically transfer between boroughs. You must cancel services with your old council and set up new ones with your new borough, including Council Tax, parking permits, and waste collection. - How long does it take for council services to be set up in my new home?
Most essential services can be set up within 5-10 working days. However, some services like parking permits might take longer during peak periods. - Do I need to inform schools if I’m moving to a different London borough?
Yes, inform both your current and new borough’s education departments if you have school-age children. You may need to reapply for school places in your new borough.
